Frequently asked questions

General

How long is an hour session at your health and wellness center?


We value your time as well as ours and building trusting relationships with our clients is extremely important to us. Each hour session with the practitioners at our office is a full 60 minutes PLUS the time it takes for us to ask you questions about your current condition and give you feedback at the completion of your session.




Do I have to undress for my session?


For Reiki and Craniosacral Therapy you do not have to remove your clothing. We ask that you wear comfortable, loose fitting clothing for these session types. For Massage Therapy your comfort level is important to us. We suggest that you undress to your comfort level. However, it is recommended that you undress completely so we have complete access to work with the tissue free of obstacles. Many clients undress to their underwear. For women- if you leave your brasseire on, we may ask that it is unhooked so that we can have full access to your back.




Should I tip my practitioner?


Tips are not required but are very much appreciated. As service professionals we often receive tips similarly to a server at a restaurant. Most clients tip between 10-20% of the session fee if they feel the service warranted it.




Do you change sheets between each client?


Cleanliness and comfort are very important to us. For that reason the sheets and face cradle covers are changed between every client. *An ecofriendly exception is available for couples, friends and familiy members that request to use the same sheets to conserve water or energy. This does require that both individuals request this via written documentation.
At our discretion we may deny the ecofriendly request. Examples of reasons for denial would be; during cold/flu season or if the linens are soiled in any manner.




Will my practitioner talk to me during my session?


When you schedule a session at our health and wellness cnter you receive care tailored to your needs. Our practitioners will not initiate conversation with you during your session unless it is necessary for your treatment experience. (For example, letting you know it is time to turn over on the table, asking if the pressure is okay, etc.) If talking helps you relax, by all means, talk. If a quiet environment is what you need, that is what you will receive. Our practitioners do not expect you to talk to them during your session. This is your time and we want you to relax how you feel comfortable.




Is it okay if I eat before my session?


We recommend that you eat meals on your normal schedule so your body is comfortable while you are in your session. Being overly hungry or overly full can create discomfort and we don't want that! 1. Avoid foods that create excess gas, are hard for your body to digest or create an odor that you will worry about while on the table (onions, garlic, coffee, etc.) 2. Avoid beverages and foods containing high levels of caffeine because it may lessen your ability to relax. 3. Avoid alcoholic beverages before your session (and immediately following your session.) 4. Avoid foods with high levels of water or are natural diarrhetics. There are few things worse than feeling like you need to run to the bathroom when you are on the massage table.




Can I work out before or after my session?


If you work out before a session please try to freshen up before coming in to your session. Body odors can linger in our treatment rooms and may lessen the experience for the clients that follow you. Please be respectful of the common space and environment we wish to maintain. Also, recognize that your body may be more tender after a work out so the amount of pressure the practitioner uses may be lessened. Following your session, it is recommended that you do not do anything strenuous. If you would lke to take a walk, do restorative yoga or play an easy game of basketball- go for it! If you want to go lift weights, run several miles or go to crossfit, we would recommend passing on it immediately after your session to give your body time to rest and fully integrate any changes that occured physically and energetically.





Massage specific

What should I expect in a massage session?


Massages at No Knots Professional Massage & Bodywork are professional and tailored to the needs of the client. Clients fill out a health history and intake form prior to their first massage treatment and periodically between continued sessions. This gives us valuable information about the health of our clients, areas of the body that are in need of care and any conditions that may be problematic when it comes to receiveing treatment with us. The practitioner will go over this form with the client before he/she starts the session. At that time, it is our expectation that the client tells us honestly any areas that are uncomfortable with, areas that trigger memories of trauma, techniques they did not enjoy in the past with prior practitioners, etc.
Most bodies need multiple modalities of care in order to address all of the tension that is stored in their body. This is why our practitioners are trained to use an integrative approach to care. This means that a client may need light touch or energy work in one area of the body and deep tissue work in others and our practionters are trained to do so. You can expect professionalism, knowledge of how the body works, a safe environment to relax in, personable and intuitive service along with a deep level of emotional, physical and spiritual care that is required to care for your system as a whole.





Reiki

What should I expect in a reiki session?


Reiki is a form of energy work where the practitioner assists the client in removing energetic blocks or stagnant energy from the energetic field of the body as well as the field that surrounds the body. During a session a client lays of the table- fully clothed- while the practitioner uses his/her hands or other tools to assess where the blockages are sitting. The practitioner places his/her hands on or above the body. The client may feel tingling, heat, emotional release or many other sensations while on the table.




Do I need to remove my clothing for a reiki session?


Clients are not asked to remove their clothing for a reiki session. Please wear comfortable clothing that will allow you to maintain a relaxed state. Clothing that is restrictive, pinches or pulls will detract from your session and can create discomfort for you while you are on the massage table.





Past Life Regression

What should I expect in a past life regression session?


Past life regression is a form of meditative hypnosis that is used to acess deeper levels of memories that are stored in the soul from past lives. In your session, your past life regression practitioner will guide you in to a meditative state to allow you to connect with your higher self. At that time she will ask a series of questions to assist you in recalling the memories of the past life. At no time during the session do you lose control of your own decision making capabilities. You will not start clucking like a chicken- unless you were a chicken in a past life- and you will be able to stop the session at any time you feel uncomfortable.




Do I sit in a chair or lay on a massage table during my session?


Each session is tailored to your needs. Most people choose to lay on massage table during their session for more comfort. If you are uncomfortable with that, other arrangments can be made.




Will the practitioner take notes of the session?


Your past life regression practitioner does take notes of the things that you say during your sessioni with her. You will be given these notes for your record at the end of the session.





Policies and Procedures

What forms of payment do you accept?


We accept all major credit cards, cash, check and gift cards issued by No Knots Professional Massage & Bodywork, Inc.




Do you have a late or cancellation policy?


We do. We have a strict 24 hour notice cancellation policy. In order for us to continue to serve our clients we need to maintain a full schedule. In the event that you cancel with less than 24 hours notice, you will be billed the fee for your full session. In the event that you are ten or more minutes late to your session without contacting us via telephone to let us know you will be late, your session may be forfeit and you may be billed the full session fee. If you contact us to let us know you will be arriving late to your session, time equivalent to the number of minutes you are running behind will be deducted from your session time and you will be charged for the full session.




Do you accept walk-ins or same day appointments?


At this time we do not accept same day appointments. We want to ensure that we are prepared physically, energetically and emotionally for each client we work with. Appointment only care allows us to be fully prepared for each of our clients and their specific needs.




Can I schedule online?


We do have online scheduling available through MassageBook and are now accepting new client scheduling online. Click the "Schedule Now" button at the top of the screen to access our scheduling system. *Please be aware that our owner, Jennifer, is no longer taking new clients. If you do schedule with her as a new client online, someone will contact you to reschedule your appointment with another practitioner.




Do you have a refund policy?


No Knots Professional Massage & Bodywork, Inc does not offer refunds on products sold in the gift shop, services or events. If you have a concern about the service that you received please discuss it with out staff at the time of the concern so that it may be addressed at that time. In the event that a workshop or class run by us is cancelled and you have pre-paid, we will issue a refund at the time of cancellation. Events, workshops and classes utilizing our space on a rental basis are responsible for their own billing and event policies. No Knots Professional Massage & Bodywork, Inc is not to be held responsible for their events. Please ask the person or company running the event about their cancellation and refund policies.





Craniosacral Therapy


Gathering & Event Space Rental

Can anyone book the gathering & event space for an event?


No Knots Professional Massage & Bodywork, Inc. is an intentional center for healing in our community. We value connection with the community and wish to work with its members on their event needs.

That being said, events that display a risk of harm to the physical, mental or emotional health of the guests in attendance will not be permitted in our space. We do not allow events with a potential for or intention to conduct illegal activities. We reserve the right to deny use of the space based on the moral and ethical boundaries of our company as well as the safety and respect of our practitioners, space and community members.




What is the cost to rent the gathering & event space?


Please see the rate chart on the gathering & event space page. https://www.noknotsmassage.com/gathering-event-space




Does No Knots Professional Massage & Bodywork co-host events?


On occasion we will co-host an event that aligns with our core values. Options are available on a limited basis. Rates vary and are set using a percentage based fee rather than a set rate. Please go to the gathering & event page to contact us for more details.




What is included in the gathering & event space rental?


The rental agreement includes the use of our 620 square foot space, up to 50 chairs, tables, microwave, sink, wi-fi, projector, screen and sound system. Renters also have access to exterior parking on a first come first serve basis for up to 30 vehicles. Our team is available to consult with you regarding local catering if need be.





CLOSING

Why December 13th, that seems like an odd choice?


Well, you should know by now that I, Jenn, am a little odd! ;) This is a multi-part answer. First, my goal was always to make it to our 20th year in business or beyond. December 13th is the 1st day of our 20th year in business and I am too stubborn to let go of the business when there is a goal on the line!
Second, we want to give our clients time to get the care they need and help to develop a care plan going forward. Third, we want to give people a fair amount of time to use their gift cards.




If I have gift cards can I still use them?


Gift cards for services and for products will be accepted until the day we close. This is subject to schedule availability so please get on the schedule as soon as possible so that you may use your cards before we close. Gift shop hours are by appointment only so give us a call to schedule a time to shop. Also, we have some items in the shop that are on consignment and will be excluded for purchase with gift certificates.
*In the event that our business is closed before December 13th due to state mandates during the COVID-19 pandemic our date of closure may be pushed up to the date the state mandate goes into effect for our business.




I can’t get in with my current practitioner to use my gift card with her, what do I do?


If your practitioner is not available or the service that is listed on your gift card is no longer available, you can use your gift card for another service or with a different practitioner in our office. You will receive service credit for the value of the service on the gift card or the value on the gift card, not equivalent time.




My practitioner is the best. Will I be able to schedule with her somewhere else?


This is still new for all of us as well and are working on some details yet. This work is a passion for all of us. It may look different going forward but in some capacity, we will undoubtedly be working with clients in the future. We will send out periodic updates from our practitioners so that you are aware of where your practitioner will be as soon as we have those details. Updates will be posted in the FAQ section of the website, on our Facebook page and in our periodic newsletters. Please check those places to get the most recent information.




I had planned to give my friend/family member a session in the coming months, can I still do that?


We have discontinued gift card sales effective August 15th. If you wish to pay for a session for a friend or family member please let us know that you wish to do that and we will arrange for payment at the time of their session.




General information


Our website and phone number will remain active for a while after we close to update our customers and clients about where our practitioners will be going. It will also include more information on our closure.

If you have more questions, please feel free to reach out to me at Jennifer@noknotsmassage.com or call the office.




UPDATES October 15th, 2020


As the leaves change colors and let go of the branches that they have clung to for months, we look around and realize that we, as human beings and as practitioners here at No Knots, are doing the same. We are letting go of what we have clung to and know. We are changing and settling down again to start anew. You have asked for updates and we will be posting them here and on our website each Thursday afternoon/evening. This will give you a place to find answers each week and will help us get information to you in a more efficient (and less emotional) way. We are all still making final decisions on where we will be going and what services we will be offering. As you can imagine, we are having the same conversations with each of you as you come in and we are starting to lose track of who we have talked with. Here is what we know so far: In the future, Nicole will be offering Intuitive healing, shamanic Reiki, Shadow work, light code activations, past life regression, soul retrieval and space clearing services under the name NLIGHTEN UP. She will be taking phone calls personally to talk about her schedule and when she will be back to work. If you would like her contact information, please reach out to Jenn via email or Facebook messenger (here) and she will send you the phone number to connect with Nicole. Michelle will continue to do massage therapy, craniosacral therapy with Myofascial unwinding and Reiki energy work going forward. She is currently looking at a few different locations in Woodbury and Cottage Grove. Her goal is to make a decision on the location by the end of October. She wants her new location to portray the energy and care that you have come to know over the years and wants to take her time with this decision. Jenn, as always, is following where Spirit is leading her. The creation of new ways to connect with people, the creation of space for healing and the energy to help people step into their beingness has her creative brain working overtime. She will be creating a new company that will include many of the metaphysical products that we carry now in an online store, classes and workshops, intuitive soul work, herbal medicine (in the future) and art...lots and lots of art, creativity and fun. At this time, she has not made a final decision about the status of massage therapy in the future. This decision needs more time and will be announced when she has a more definitive answer for everyone. We know that this does not answer all of your questions and we hope that you can bear with us as we walk this path to creating something that brings us all into closer alignment with our soul's calling and purpose on this earth. Stay tuned for more updates! We will be making more announcements next Thursday in our newsletter, on Facebook and on our website. If you have specific questions, please reach out to Jennifer or message us from the contact page and we will be sure to answer them as soon as we can.





CALL US

Wellness Center:

651-768-7102

Gathering & Event Space: 

651-768-7102

EMAIL US

Questions and Inquiries

Admin@noknotsmassage.com

Gathering & Event Space rental:

Events@noknotsmassage.com

OPEN HOURS

Intuitive Wellness Center:

By Appointment Only

(Schedule online or call for an appointment.) 

Metaphysical Gift Shop:

Currently closed 

PLEASE NOTE OUR HOLIDAY WEEK HOURS: 

Closed on the 4th of July

OVER 17 YEARS EXPERIENCE

Started in 2001, the No Knots team has been joyfully serving their community through healing work and community involvement for over 17 years. 

OUR OFFERINGS

- Massage Therapy

- Reiki Energetic Healing

- Craniosacral Unwinding       

   Therapy

- Past Life Regression

- Acupuncture

- Traditional Fire Cupping

- Chinese herbal medicine

- Hot Stone Therapy

- Metaphyical products

- Artisan Gifts

- Gathering & Event Space

   rental

VISIT US

445 Broadway Avenue

Suite #100

St.Paul Park, MN 55071

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© 2019 by No Knots Professional Massage & Bodywork, Inc.