Frequently asked questions
How long is an hour session at your health and wellness center?
We value your time as well as ours and building trusting relationships with our clients is extremely important to us. Each hour session with the practitioners at our office is a full 60 minutes PLUS the time it takes for us to ask you questions about your current condition and give you feedback at the completion of your session.
Do I have to undress for my session?
For Reiki and Craniosacral Therapy you do not have to remove your clothing. We ask that you wear comfortable, loose fitting clothing for these session types.
Should I tip my practitioner?
Tips are not required but are very much appreciated. As service professionals we often receive tips similarly to a server at a restaurant. Most clients tip between 10-20% of the session fee if they feel the service warranted it.
Do you change sheets between each client?
Cleanliness and comfort are very important to us. For that reason the sheets and face cradle covers are changed between every client.
At our discretion we may deny the ecofriendly request. Examples of reasons for denial would be; during cold/flu season or if the linens are soiled in any manner.
Will my practitioner talk to me during my session?
When you schedule a session at our health and wellness cnter you receive care tailored to your needs. Our practitioners will not initiate conversation with you during your session unless it is necessary for your treatment experience. (For example, letting you know it is time to turn over on the table, asking if the pressure is okay, etc.)
Is it okay if I eat before my session?
We recommend that you eat meals on your normal schedule so your body is comfortable while you are in your session. Being overly hungry or overly full can create discomfort and we don't want that!
Can I work out before or after my session?
If you work out before a session please try to freshen up before coming in to your session. Body odors can linger in our treatment rooms and may lessen the experience for the clients that follow you. Please be respectful of the common space and environment we wish to maintain. Also, recognize that your body may be more tender after a work out so the amount of pressure the practitioner uses may be lessened.
What should I expect in a massage session?
Massages at No Knots Professional Massage & Bodywork are professional and tailored to the needs of the client. Clients fill out a health history and intake form prior to their first massage treatment and periodically between continued sessions. This gives us valuable information about the health of our clients, areas of the body that are in need of care and any conditions that may be problematic when it comes to receiveing treatment with us. The practitioner will go over this form with the client before he/she starts the session. At that time, it is our expectation that the client tells us honestly any areas that are uncomfortable with, areas that trigger memories of trauma, techniques they did not enjoy in the past with prior practitioners, etc.
What should I expect in a reiki session?
Reiki is a form of energy work where the practitioner assists the client in removing energetic blocks or stagnant energy from the energetic field of the body as well as the field that surrounds the body. During a session a client lays of the table- fully clothed- while the practitioner uses his/her hands or other tools to assess where the blockages are sitting. The practitioner places his/her hands on or above the body. The client may feel tingling, heat, emotional release or many other sensations while on the table.
Do I need to remove my clothing for a reiki session?
Clients are not asked to remove their clothing for a reiki session. Please wear comfortable clothing that will allow you to maintain a relaxed state. Clothing that is restrictive, pinches or pulls will detract from your session and can create discomfort for you while you are on the massage table.
Past Life Regression
What should I expect in a past life regression session?
Past life regression is a form of meditative hypnosis that is used to acess deeper levels of memories that are stored in the soul from past lives. In your session, your past life regression practitioner will guide you in to a meditative state to allow you to connect with your higher self. At that time she will ask a series of questions to assist you in recalling the memories of the past life. At no time during the session do you lose control of your own decision making capabilities. You will not start clucking like a chicken- unless you were a chicken in a past life- and you will be able to stop the session at any time you feel uncomfortable.
Do I sit in a chair or lay on a massage table during my session?
Each session is tailored to your needs. Most people choose to lay on massage table during their session for more comfort. If you are uncomfortable with that, other arrangments can be made.
Will the practitioner take notes of the session?
Your past life regression practitioner does take notes of the things that you say during your sessioni with her. You will be given these notes for your record at the end of the session.
Policies and Procedures
What forms of payment do you accept?
We accept all major credit cards, cash, check and gift cards issued by No Knots Professional Massage & Bodywork, Inc.
Do you have a late or cancellation policy?
We do. We have a strict 24 hour notice cancellation policy. In order for us to continue to serve our clients we need to maintain a full schedule. In the event that you cancel with less than 24 hours notice, you will be billed the fee for your full session. In the event that you are ten or more minutes late to your session without contacting us via telephone to let us know you will be late, your session may be forfeit and you may be billed the full session fee. If you contact us to let us know you will be arriving late to your session, time equivalent to the number of minutes you are running behind will be deducted from your session time and you will be charged for the full session.
Do you accept walk-ins or same day appointments?
At this time we do not accept same day appointments. We want to ensure that we are prepared physically, energetically and emotionally for each client we work with. Appointment only care allows us to be fully prepared for each of our clients and their specific needs.
Can I schedule online?
We do have online scheduling available through MassageBook and are now accepting new client scheduling online. Click the "Schedule Now" button at the top of the screen to access our scheduling system.
Do you have a refund policy?
No Knots Professional Massage & Bodywork, Inc does not offer refunds on products sold in the gift shop, services or events.
Gathering & Event Space Rental
Can anyone book the gathering & event space for an event?
No Knots Professional Massage & Bodywork, Inc. is an intentional center for healing in our community. We value connection with the community and wish to work with its members on their event needs.
That being said, events that display a risk of harm to the physical, mental or emotional health of the guests in attendance will not be permitted in our space. We do not allow events with a potential for or intention to conduct illegal activities. We reserve the right to deny use of the space based on the moral and ethical boundaries of our company as well as the safety and respect of our practitioners, space and community members.
What is the cost to rent the gathering & event space?
Please see the rate chart on the gathering & event space page.
Does No Knots Professional Massage & Bodywork co-host events?
On occasion we will co-host an event that aligns with our core values. Options are available on a limited basis. Rates vary and are set using a percentage based fee rather than a set rate.
What is included in the gathering & event space rental?
The rental agreement includes the use of our 620 square foot space, up to 50 chairs, tables, microwave, sink, wi-fi, projector, screen and sound system. Renters also have access to exterior parking on a first come first serve basis for up to 30 vehicles. Our team is available to consult with you regarding local catering if need be.
Why December 13th, that seems like an odd choice?
Well, you should know by now that I, Jenn, am a little odd! ;) This is a multi-part answer. First, my goal was always to make it to our 20th year in business or beyond. December 13th is the 1st day of our 20th year in business and I am too stubborn to let go of the business when there is a goal on the line!
Second, we want to give our clients time to get the care they need and help to develop a care plan going forward. Third, we want to give people a fair amount of time to use their gift cards.
If I have gift cards can I still use them?
Gift cards for services and for products will be accepted until the day we close. This is subject to schedule availability so please get on the schedule as soon as possible so that you may use your cards before we close. Gift shop hours are by appointment only so give us a call to schedule a time to shop. Also, we have some items in the shop that are on consignment and will be excluded for purchase with gift certificates.
*In the event that our business is closed before December 13th due to state mandates during the COVID-19 pandemic our date of closure may be pushed up to the date the state mandate goes into effect for our business.
I can’t get in with my current practitioner to use my gift card with her, what do I do?
If your practitioner is not available or the service that is listed on your gift card is no longer available, you can use your gift card for another service or with a different practitioner in our office. You will receive service credit for the value of the service on the gift card or the value on the gift card, not equivalent time.
My practitioner is the best. Will I be able to schedule with her somewhere else?
This is still new for all of us as well and are working on some details yet. This work is a passion for all of us. It may look different going forward but in some capacity, we will undoubtedly be working with clients in the future. We will send out periodic updates from our practitioners so that you are aware of where your practitioner will be as soon as we have those details. Updates will be posted in the FAQ section of the website, on our Facebook page and in our periodic newsletters. Please check those places to get the most recent information.
I had planned to give my friend/family member a session in the coming months, can I still do that?
We have discontinued gift card sales effective August 15th. If you wish to pay for a session for a friend or family member please let us know that you wish to do that and we will arrange for payment at the time of their session.
Our website and phone number will remain active for a while after we close to update our customers and clients about where our practitioners will be going. It will also include more information on our closure.
If you have more questions, please feel free to reach out to me at Jennifer@noknotsmassage.com or call the office.